Points East Veterinary Specialty Hospital offers board-certified veterinary surgery and emergency services to the beloved pets of the area. The hospital also provides diagnostic ultrasounds with a board-certified review.

With the most up-to-date diagnostic techniques, advanced treatment plans, and 24-hour nursing care, our pets can receive optimal care right here in North Carolina.

Veterinary Customer Service Representative Responsibilities

Following safety procedures

· Greeting and interacting with clients in a friendly, professional, and efficient manner

· Keeping clients informed of wait times

· Comforting and reassuring clients in times of duress

· Receiving and managing incoming calls on a multi-line phone system

· Reviewing estimates and clarifying payment options, including processing payments

· Balancing the cash drawer/keeping the daily report up to date

· Obtaining client written documentation, including consent forms

· Assisting the triage process by escalating client emergencies

· Relaying basic medical information to clients as directed by a veterinarian or technician

· Cleaning duties of the lobby, reception area, restroom, exam rooms, and parking lot

· Previous veterinary experience is strongly preferred. A strong customer service approach and a positive attitude are essential. The environment is fast-paced and requires frequent movement throughout the clinic. If this opportunity sounds like a great fit for you, please apply today!

Requirements and Qualifications

· High school diploma or GED

· Experience providing animal care preferred

· Must be compassionate for animals and self-motivated with a positive attitude