LaCroix Veterinary hospital is seeking a Practice Manager to join our team. You will become part of a compassionate group of veterinary professionals dedicated to improving the lives of both people and animals. We are committed to supporting our employees and offer competitive pay, a comprehensive benefits package, and the opportunity to maintain a healthy work-life balance.

LaCroix Veterinary Hospital provides comprehensive small animal care to Wilmington and its neighboring communities. We are passionate about fostering a healthy work-life balance and genuinely value our team members. We value our positive culture and work hard to keep a positive environment with open and honest communication. Located in the charming city of Wilmington, North Carolina, residents enjoy a lively riverfront, picturesque downtown, and the numerous attractions of nearby beaches.

Position Overview:

The Practice Manager works closely with the Partner Doctor and the staff to set the tone of the practice. This individual strives to bring out the best in the entire staff for the benefit of clients and patients.

They interpret and expand the Doctor’s approach to veterinary care and reflect that thinking in everything they do. From scheduling systems, financial arrangements and staff concerns, the Practice Manager is essentially accountable for everything that occurs in the practice. They are the primary source of information and communication in the office and play a crucial role in the day-to-day functions of the hospital.

Ideal Candidate:

• Strong communication skills to collaborate with multidisciplinary teams

• Possesses an exceptional attention to detail

• Ability to work independently, prioritize tasks, and meet deadlines

• Commitment to maintaining the highest standards of accuracy and compliance

• Gets excited about business process improvement

• Takes responsibility for work and completes work accurately and timely

• Always looking to make processes more efficient and effective using technology

• Willing to listen and try new things and other people’s ideas

Duties/Responsibilities:

• Coordinate and manage the day-to-day operations and adherence to established protocols and procedures

• Provide leadership and guidance. Support staff development through training, performance evaluations, and ongoing mentorship

• Collaborate closely with Field Operations Director and Veterinarians to maintain high standards of care and enhance the overall effectiveness of hospital operations

• Optimize staffing levels, equipment, and supplies the hospital to meet patient care needs while maintaining cost-effectiveness and efficiency

• Foster collaboration and communication

• Serve as a point of contact for emergency situations, participating in on-call rotations and providing support as needed

• Participate in the recruitment and selection process

• Routinely lead hospital meetings and one-on-one meetings with employees and doctors

• Oversee facility cleanliness and organization

• Performs other related duties as assigned

Required Skills/Abilities:

• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, and unpleasant odors.

• Ability to always communicate professionally and effectively and maintain professionalism in emotionally charged / challenging situations.

• Ability to provide high quality customer service embodying a yes culture for clients.

• Ability to work effectively with computers, software, and electronics.

• Strong verbal and written communication skills.

• Strong interpersonal, supervisory, and customer service skills

Physical Requirements:

• Ability to stand for extended periods of time.

• Ability to lift, walk, bend, twist, reach, push and squat most of the workday

• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation

Education and Experience:

• Prior leadership experience is preferred.

Perks and benefits include:

• Tuition assistance for veterinary assistants interested in becoming credentialed technicians

• A choice between two medical plans with prescription drug benefits

• Dental and vision coverage available

• 401(k) Savings Plan with employer match, including immediate vesting

• Life insurance for yourself, spouse and eligible dependents available

• Paid time off / holidays

• Health Savings Account available

• Short term disability available

• Supplemental critical illness and accident plans available

• Uniform allowance

• Continuing education allowance for credentialed technicians

• Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.